Refund policy
We want you to love your purchase. Because our products are individually made to order, we operate a limited returns window — please read this policy carefully before buying.
24-Hour Return Window
We accept returns and refund requests only when they are submitted within 24 hours of your order being delivered, based on the delivery date and timestamp confirmed by the shipping carrier's tracking. Requests made after this 24-hour window cannot be accepted.
To be eligible, your item must be:
- Unused and in the same condition in which you received it;
- Free from any signs of damage or wear;
- In its original, intact packaging.
How to Request a Refund
To request a refund, email us at marksmakes@outlook.com within 24 hours of delivery with your order number and the reason for your request. We will review it and reply with the next steps. Approved refunds are issued to your original payment method.
Return Shipping
If a return is approved, you are responsible for the cost of return shipping. We recommend a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Damaged or Defective Items
If your item arrives damaged or defective, email us at marksmakes@outlook.com within 24 hours of delivery with your order number and clear photos of the issue. We use the carrier's delivery confirmation and timestamp when reviewing these requests.
Not Eligible for Return
We cannot accept returns or refunds for items that have been used or damaged through misuse, are missing their original packaging, or are reported outside the 24-hour window.
Contact
Questions about this policy? Email us at marksmakes@outlook.com.